Explore every agent turn in Traces
Follow model calls, tools, guardrails, knowledge retrieval, latency, and cost through one conversation view.
Traces brings the full path of an agent turn into one view. Open a conversation and follow the observations that contributed to its answer across website chat, the API, connected channels, and the dashboard.
See the work behind an answer
The observation tree brings model calls, tool activity, guardrail decisions, knowledge retrieval, and timing into the context of the conversation. A rich turn view can also show the prompts, skills, and operator signals involved. Teams can replay a trace and move from an outcome to the exact steps that produced it.
One operational record
Trace detail, analytics, and per-bot cost views use the same canonical observability store. That gives teams a consistent way to understand quality and usage without piecing together separate histories. Retention and deletion also follow the same record lifecycle.
Use Traces during a release review, a customer conversation review, or an ongoing quality check to understand how the agent behaved in context.