Privacy Policy

Last updated: March 30, 2026

Rylvo, Inc. ("Rylvo", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you use our platform, API, and related services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our API, or contact us for support. This includes: • Account information: name, email address, company name, and password. • API usage data: requests made, response metadata, trace IDs, and latency metrics. • Payment information: processed securely via our payment provider (Stripe). We do not store full card numbers. • Communications: emails, support requests, and feedback you send us. We also collect information automatically when you use our services, including IP addresses, browser type, operating system, and pages visited.

2. How We Use Your Information

We use the information we collect to: • Provide, maintain, and improve our services. • Process transactions and send related information. • Send technical notices, security alerts, and support messages. • Monitor API usage for billing, abuse prevention, and service quality. • Respond to your comments and questions. • Comply with legal obligations. We do not sell your personal data to third parties.

3. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. API trace logs are retained for 30–365 days depending on your plan. You may request deletion of your data at any time by contacting us at privacy@rylvo.com.

4. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and strict access controls. API keys are hashed and never stored in plaintext. However, no method of transmission over the internet is 100% secure.

5. Sharing of Information

We may share your information with: • Service providers who assist us in operating our platform (e.g., cloud infrastructure, payment processors). • Law enforcement or government bodies when required by law. • Successor entities in the event of a merger, acquisition, or asset sale. We require all third parties to respect the security of your data and to treat it in accordance with applicable law.

6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and for authentication. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including: • Access: request a copy of your data. • Correction: update inaccurate data. • Deletion: request deletion of your data. • Portability: receive your data in a portable format. • Objection: object to certain processing. To exercise these rights, contact us at privacy@rylvo.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@rylvo.com Rylvo, Inc.