Terms of Service

By accessing or using the Rylvo platform, dashboard, API, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

These Terms apply to everyone who builds and runs AI agents on Rylvo — individual developers, teams, and organizations ("Operators"). If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Rylvo is a control plane for AI agents that lets teams design, deploy, supervise, and improve AI bots and connect them to their tools, data, and channels. The Services include:

• The AI Workspace Architect and the dashboard for designing bots, prompts, guardrails, skills, workflows, and agent groups.
• A knowledge base for grounding agents in your own content, and MCP-native connectors for tool, state-sync, and event integrations.
• Channel integrations (e.g. web, Telegram, WhatsApp, Slack, email) that let your agents talk to your end users.
• Mission Control for live supervision, Agent Evolution for learning from failures, and observability traces, tests, red-teaming, automation, broadcasts, and analytics.
• The Rylvo API and SDKs, plus documentation and developer tooling.

We may modify, suspend, or discontinue parts of the Services with reasonable notice. Non-material changes — bug fixes, performance improvements, and minor UI updates — may happen without prior notice.

To access the Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.
• Keep your credentials secure — including account passwords, API keys, provider keys (BYOK), connector tokens, and channel credentials.
• Notify us immediately at contact@rylvo.com with the subject line ‘Security report’ of any unauthorized access or suspected breach.
• Accept responsibility for all activity, API calls, instructions, and agent behavior under your account, including actions approved or configured by your authorized users.
• Not share login credentials or API keys with anyone outside your authorized team.

We may suspend or terminate accounts that violate these Terms, remain inactive for extended periods, or pose a risk to the platform's integrity.

You must be at least 18 years old and legally capable of entering a binding agreement. If you use the Services for an organization, that organization is the Operator and you represent that you have authority to bind it. You may not use the Services if applicable sanctions or export-control laws prohibit us from providing them to you.

Rylvo is BYOK-first. You configure your own LLM provider keys, and your bots' inference runs on those keys. You pay your AI providers directly for token usage — Rylvo adds no markup and does not bill you for that usage.

• You are responsible for complying with each provider's terms, usage policies, and pricing, and for keeping your provider keys secure and funded.
• Rylvo is not responsible for the availability, performance, output, or pricing of third-party AI providers.
• Workspace Architect, prompt optimization, agent evolution, and bot inference use your organization's provider key. A usable provider key is required for those features. Certain supporting operations, including default OpenAI knowledge-base embeddings and retrieval enhancements, may fall back to a Rylvo-managed provider key when no compatible organization key is available; those operations are not separately charged as AI usage unless the pricing page or an order form expressly says otherwise.

Your use of the Services is subject to your plan's rate limits, quotas, and feature access. You agree not to:

• Exceed or attempt to circumvent rate limits, quotas, or usage enforcement.
• Use the Services to process or generate content that is illegal, harmful, deceptive, defamatory, or that violates applicable law.
• Use the Services for unlawful surveillance, discrimination, manipulation, fraud, harassment, exploitation, malware, credential theft, weapons development, or evasion of safety controls.
• Deploy agents that mislead, manipulate, or harm your end users, or that impersonate a human without appropriate disclosure where required.
• Reverse engineer, decompile, or attempt to extract proprietary models, system prompts, routing logic, or internal algorithms.
• Use the Services to build a substantially similar or competing product.
• Ingest content into the knowledge base that you do not have the right to use.
• Bypass or disable guardrails, approval gates, or human-in-the-loop safeguards configured in your agents.
• Introduce malicious code or disruptive payloads, or share API keys or secrets in publicly accessible locations.
• Violate the terms or policies of any channel or third-party service you connect (e.g. Telegram, WhatsApp/Meta, Slack).
• Use the Services in a child-directed deployment or knowingly process personal data of children under 13, or a higher local age threshold, without all required consent and Rylvo's prior written approval.

We may monitor usage for billing accuracy, abuse detection, and service quality. Violations may result in immediate suspension without refund.

Unless Rylvo has expressly agreed in a separate written agreement, the Services are not designed to store or process protected health information subject to HIPAA, payment-card data subject to PCI DSS, classified information, or biometric identifiers used for identification. Do not submit full card numbers, authentication data, or other regulated data that the applicable feature is not documented to support.

• High-impact decisions: you may not use an agent as the sole decision-maker for employment, housing, credit, insurance, healthcare, education admission, legal rights, or access to essential services where the decision could have a legal or similarly significant effect.
• Human review: you must use qualified human review, validation, appeal paths, testing, and monitoring appropriate to the risk and applicable law.
• Professional use: templates and AI outputs are technical tools, not legal, medical, financial, tax, compliance, or other professional advice.

You are solely responsible for the agents you build and deploy and for their interactions with your end users. With respect to end-user data your agents process, you are the data controller and Rylvo acts as your processor.

• You must have a lawful basis to collect and process your end users' data and provide them the required privacy notices and disclosures.
• Where law requires, you must disclose that your end users are interacting with an AI system and honor their rights regarding automated decisions.
• You must comply with the terms of every channel you connect and ensure your use of those channels is authorized.

Rylvo's AI features assist with routing, retrieval, drafting, and decision support. You acknowledge that:

• AI outputs are probabilistic and may be incorrect, incomplete, or contextually inappropriate.
• You, as the Operator, are solely responsible for the downstream effects of actions taken based on your agents' outputs.
• You must implement appropriate human review and escalation for high-stakes or irreversible decisions.
• Rylvo is a decision-support tool and does not provide professional advice (legal, financial, medical, or otherwise).
• You must ensure your use of AI-assisted agents complies with all regulations applicable to you, including those governing automated decision-making and AI transparency.

Paid plans are billed monthly or annually in advance through Dodo Payments, which acts as the Merchant of Record for your purchase and handles the transaction, invoicing, and applicable taxes. By subscribing, you authorize recurring charges to your payment method per your selected plan.

• BYOK token costs are paid directly to your AI providers and are not billed by Rylvo. Supported Rylvo-managed fallback AI operations are included unless the pricing page or an order form expressly states otherwise. Your prepaid wallet, when funded, covers conversation-storage overage and wallet-funded retention add-ons. Paid plan subscriptions are charged separately through Dodo Payments.
• If a subscription payment fails, the subscription may remain past due for 7 days and then enter a 3-day grace stage before downgrade, subject to provider events and applicable law. We may restrict paid features, but the data lifecycle and recovery rules in the Privacy Policy continue to apply.
• Prices may change with at least 30 days' written notice. Continued use after a change takes effect constitutes acceptance of the updated pricing.
• Wallet and overages: prepaid wallet funds may be used only for supported conversation-storage overages and wallet-funded add-ons. Wallet credits are not a bank account, do not earn interest, and are non-transferable except where law requires.
• Retention add-ons: activation or upgrade may create a prorated wallet charge for the remaining month. Active add-ons recur monthly from the wallet. Downgrades or removal do not create an immediate charge. A Retention Pack replaces mutually exclusive individual add-ons and applies the documented prorated charge or wallet credit when switching.
• Insufficient wallet balance: an add-on may enter an unpaid state and be suspended after two consecutive unpaid monthly charges. Suspension can shorten future retention to the plan entitlement; it does not restore data already deleted under an earlier retention window.
• Discounts and coupons: eligibility, scope, duration, and redemption limits are determined by the offer and the payment provider. Discounts do not create a right to future pricing.

Fees are non-refundable except where required by applicable law or under Dodo Payments' buyer terms.

Your use of the Services is also governed by our Privacy Policy. When Rylvo processes personal data on an Operator's behalf, our Data Processing Addendum at /dpa is incorporated into these Terms. You retain your rights in data, prompts, knowledge sources, and configurations you submit through the dashboard or API.

You grant Rylvo and its subprocessors a worldwide, non-exclusive, limited license to host, copy, transmit, transform, and otherwise process your data only as necessary to provide, secure, support, and maintain the Services and comply with law. The license ends when the data is deleted, except for limited backups, de-identified data, legal holds, and records that law requires us to retain.

We may use aggregated, de-identified telemetry to improve the platform. We will never use identifiable customer content to train AI models without your explicit written consent, and we will never sell your data.

As between you and Rylvo, and to the extent permitted by law, you retain rights in your inputs and own any rights Rylvo may have in outputs generated specifically for you. AI providers may impose separate terms. Outputs may not be unique, and other users may receive similar results. Rylvo does not represent that an output is protectable, non-infringing, accurate, or exclusive.

If you provide suggestions or feedback, you grant Rylvo a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

The Services — including all software, AI orchestration, dashboard UI, documentation, and Rylvo branding — are owned by Rylvo, Inc. and protected by intellectual property laws. These Terms grant you no right, title, or interest in Rylvo's intellectual property.

You retain all rights to your own data, prompts, agent definitions, knowledge sources, and connector configurations. Nothing in these Terms transfers ownership of your intellectual property to Rylvo. Feedback you provide may be used to improve the Services without obligation or compensation.

The Services let you connect third-party providers — AI model providers, MCP servers, connectors, channels, and databases. Those services are operated by third parties under their own terms and privacy policies.

You are responsible for your use of, and credentials for, any third-party service you connect. Rylvo is not responsible for the availability, security, or behavior of third-party services, and connecting them is at your own risk.

Each party agrees to keep confidential any non-public information disclosed by the other in connection with these Terms, including pricing, roadmap, technical architecture, and customer data. This obligation does not apply to information that:

• Is or becomes publicly available through no breach of this agreement.
• Was independently developed without use of the confidential information.
• Was lawfully known without a duty of confidentiality before disclosure or was lawfully received from a third party without such a duty.
• Must be disclosed by law, regulation, or court order, with reasonable prior notice where permitted.

Confidentiality obligations survive termination for five (5) years. Obligations concerning trade secrets, credentials, personal data, and information that applicable law requires to remain protected continue for as long as that information remains protected or confidential under applicable law.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RYLVO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR FIT FOR ANY PARTICULAR PURPOSE.

AI-GENERATED RESPONSES, CLASSIFICATIONS, AND DECISIONS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. RYLVO IS NOT RESPONSIBLE FOR DECISIONS MADE OR ACTIONS TAKEN IN RELIANCE ON SUCH OUTPUTS, OR FOR THE ACTS OR OMISSIONS OF THIRD-PARTY PROVIDERS, CHANNELS, OR YOUR END USERS.

YOU ARE RESPONSIBLE FOR MAINTAINING APPROPRIATE EXPORTS OR BACKUPS OF DATA YOU REQUIRE. RETENTION, RECOVERY, BETA, AND PREVIEW FEATURES ARE NOT A BACKUP OR ARCHIVAL SERVICE, AND DELETED OR EXPIRED DATA MAY NOT BE RECOVERABLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RYLVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU ACTUALLY PAID RYLVO IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

These exclusions and limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose, but not to liability that cannot legally be excluded or limited. The parties agree that pricing reflects this allocation of risk.

You agree to indemnify, defend, and hold harmless Rylvo, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Services.
• Your violation of these Terms or any applicable law.
• Your agents' outputs, automated decisions, or interactions that harm your end users or third parties.
• Content you submit — including knowledge-base sources — that infringes third-party rights.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Your failure to obtain required notices, consents, permissions, or human review for end-user data and automated actions.

Either party may terminate these Terms at any time. You may terminate by ceasing use of the Services and deleting your account from the dashboard. We may suspend or terminate your access immediately, without notice, for material violation of these Terms, fraudulent activity, or actions that pose a security or legal risk.

Upon termination, your right to access paid or restricted Services may cease immediately. Initiating account deletion starts the cancellation and deletion process described in the Privacy Policy, including the normal 7-day cancellation window. Export data before deletion; we do not guarantee that an export will remain available throughout a suspension or after the deletion deadline. Backups, de-identified data, billing records, legal holds, security evidence, and other legally retained records may survive deletion for their applicable periods.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services will first be submitted to good-faith negotiation between the parties.

If not resolved within 30 days, and to the extent permitted by applicable law, the dispute will be resolved through binding arbitration administered by JAMS under the rules applicable to the dispute, in English. Hearings may occur remotely; otherwise the seat is Delaware. Either party may bring an eligible individual claim in small-claims court or seek injunctive relief for misuse of intellectual property, credentials, or confidential information. Claims must be brought individually, not as a class or representative action. If mandatory consumer law makes a part of this section unenforceable, that protection and the remainder of the Terms continue to apply to the maximum lawful extent.

• Assignment: you may not assign these Terms without our written consent. Rylvo may assign them in connection with a merger, acquisition, reorganization, or sale of substantially all relevant assets.
• Force majeure: neither party is liable for delay caused by events beyond reasonable control, except payment obligations.
• Notices: operational notices may be delivered through the Services or to the account email. Legal notices to Rylvo must be sent to contact@rylvo.com with the subject line ‘Legal notice’ and are effective when acknowledged.
• No waiver; severability: failure to enforce a provision is not a waiver. An unenforceable provision will be modified to the minimum extent necessary, and the remainder stays effective.
• Entire agreement and order: these Terms, the Privacy Policy, the DPA, an applicable order form, and incorporated policies form the agreement. A signed order form controls over these Terms for its subject matter; the DPA controls for processing of personal data.
• No third-party beneficiaries: except as expressly stated, these Terms create no rights for third parties.

We may update these Terms as the Services evolve. We will provide notice of material changes by email and/or a prominent notice on our website at least 14 days before they take effect. This July 13, 2026 version takes effect for existing Operators on July 27, 2026 and applies immediately to accounts created on or after July 13, 2026.

Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services before the changes take effect.

If you have questions about these Terms or need legal assistance regarding your use of Rylvo, contact Rylvo, Inc. at contact@rylvo.com with the subject line ‘Legal request’.