Legal
Terms of Service
Please read these Terms of Service carefully before using Rylvo. These Terms govern your access to and use of the Rylvo platform and API.
Last updated: May 6, 2026
1. Acceptance of Terms
By accessing or using the Rylvo platform, API, operator dashboard, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services. These Terms apply to all users, including individual developers, teams, and organizations ("Operators") who integrate Rylvo into their own products and workflows. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Services
Rylvo provides an AI workflow intelligence platform that enables enterprise teams to embed intelligent stage detection, action selection, verification, and human escalation capabilities into their applications and automated pipelines. Services include: • The Rylvo REST API and SDKs for workflow orchestration and stage routing. • The Operator Dashboard for monitoring workflow runs, configuring connectors, and managing escalations. • Connector integrations (e.g., Slack, Jira, email) for human-in-the-loop escalation paths. • Audit logs, analytics, and reporting tools for workflow observability. • Documentation, changelogs, and developer tooling. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice. Non-material changes (bug fixes, performance improvements, minor UI updates) may occur without prior notice.
3. Account Registration
To access the Services, you must create an account. You agree to: • Provide accurate, current, and complete registration information. • Maintain the security of your account credentials, API keys, and webhook secrets. • Notify us immediately at security@rylvo.com of any unauthorized access or suspected security breach. • Accept responsibility for all activity and API calls made under your account or API keys. • Not share login credentials or API keys with individuals outside your authorized team. We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for extended periods, or pose a risk to the integrity of the platform.
4. API Usage & Acceptable Use
Your use of the Rylvo API is governed by the rate limits, request quotas, and feature access of your selected plan. You agree not to: • Exceed your plan's request limits or attempt to circumvent rate limiting or quota enforcement. • Use the Services to process any data that is illegal, harmful, defamatory, or that violates any applicable laws or regulations. • Attempt to reverse engineer, decompile, disassemble, or extract proprietary models, system prompts, routing logic, or internal algorithms. • Use the Services to build a substantially similar or competing product or service. • Introduce malicious code, trojans, viruses, or disruptive payloads into the Services or its infrastructure. • Share, publish, or embed API keys or secrets in publicly accessible locations (e.g., public repositories). • Use the Services to automate decisions that could cause material harm to individuals without appropriate human oversight. • Bypass or circumvent escalation rules, consent gates, or human-in-the-loop safeguards configured in your workflows. We may monitor API usage patterns for billing accuracy, abuse detection, and service quality. Violations may result in immediate suspension without refund.
5. AI Workflow Outputs & Operator Responsibility
Rylvo's AI-powered workflow intelligence assists in routing, stage detection, and action recommendations. You acknowledge that: • AI outputs are probabilistic and may be incorrect, incomplete, or contextually inappropriate. • You, as the Operator, are solely responsible for the downstream effects of actions taken based on Rylvo's recommendations. • You must implement appropriate human review and escalation mechanisms for high-stakes or irreversible decisions. • Rylvo is a decision-support tool and does not constitute professional advice (legal, financial, medical, or otherwise). • You must ensure that your use of AI-assisted workflows complies with applicable regulations, including those governing automated decision-making and AI transparency in your jurisdiction.
6. Billing & Payment
Paid plans are billed monthly or annually in advance. All fees are non-refundable except where required by applicable law. By providing a payment method, you authorize Rylvo to charge it on a recurring basis per your selected plan. If a payment fails, we will notify you by email and provide a grace period of up to 7 days before suspending API access. Your data and configurations will be retained for 30 days following suspension. Prices may change with at least 30 days' written notice. Continued use of the Services after a price change takes effect constitutes your acceptance of the updated pricing. Usage-based charges (e.g., API calls above plan limits) will be billed at the end of each billing cycle.
7. Data & Privacy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain full ownership of all data, workflows, and configurations you submit through the API or dashboard. By using the Services, you grant Rylvo a limited, non-exclusive license to process your data solely to provide the Services, including running inference, routing logic, and logging for observability. This license terminates when you delete your account or the relevant data. We may use aggregated, anonymized usage telemetry (e.g., request volumes, latency distributions, stage transition patterns) to improve the platform. We will never use identifiable customer workflow data to train AI models without explicit written consent. We will never sell your data to third parties.
8. Intellectual Property
The Services — including all software, AI models, routing algorithms, dashboard UI, documentation, and Rylvo branding — are owned by Rylvo, Inc. and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in Rylvo's intellectual property. You retain all rights to your own data, workflow definitions, connector configurations, and content submitted to the platform. Nothing in these Terms transfers ownership of your intellectual property to Rylvo. Feedback, suggestions, or feature requests you provide may be used by Rylvo to improve the Services without obligation or compensation.
9. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms, including but not limited to pricing, roadmap details, technical architecture, and customer data. This obligation does not apply to information that: • Is or becomes publicly available through no breach of this agreement. • Was independently developed by the receiving party without use of confidential information. • Is required to be disclosed by applicable law, regulation, or court order (with reasonable prior notice where permitted). Confidentiality obligations survive termination of these Terms for a period of three (3) years.
10. Disclaimers & Limitation of Liability
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. RYLVO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI WORKFLOW OUTPUTS WILL BE ACCURATE OR FIT FOR ANY PARTICULAR PURPOSE. AI-GENERATED RECOMMENDATIONS, STAGE CLASSIFICATIONS, AND ROUTING DECISIONS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. RYLVO IS NOT RESPONSIBLE FOR DECISIONS MADE OR ACTIONS TAKEN IN RELIANCE ON SUCH OUTPUTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RYLVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO RYLVO IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify, defend, and hold harmless Rylvo, Inc. and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: • Your use or misuse of the Services. • Your violation of these Terms or any applicable law or regulation. • Your AI workflow outputs or automated decisions that harm third parties. • Your violation of any third-party rights, including intellectual property or privacy rights. • Any data you submit to the platform that infringes on third-party rights.
12. Termination
Either party may terminate these Terms at any time. You may terminate by ceasing use of the Services and deleting your account via the dashboard. We may terminate or suspend your access immediately, without notice, for material violation of these Terms, fraudulent activity, or actions that pose a security or legal risk. Upon termination, your right to access and use the Services ceases immediately. We will retain your data for up to 30 days following termination, during which you may request an export. After this period, your data will be permanently deleted. The following sections survive termination: Intellectual Property, Data & Privacy (with respect to data already processed), Confidentiality, Disclaimers & Limitation of Liability, Indemnification, and Governing Law.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Services shall first be submitted to good-faith negotiation between the parties. If the dispute is not resolved within 30 days, it shall be resolved exclusively through binding arbitration administered by JAMS under its Streamlined Arbitration Rules, with proceedings conducted in English in Delaware. You waive the right to participate in class action lawsuits or class-wide arbitration. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.
14. Changes to Terms
We may update these Terms from time to time as our Services evolve. We will provide notice of material changes via email to your registered address and/or a prominent notice on our website at least 14 days before the changes take effect. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services before they take effect.
15. Contact
If you have questions about these Terms or need legal assistance regarding your use of Rylvo, please contact us at: legal@rylvo.com Rylvo, Inc.